Corona Virus Update:
Our website continues to be up and running as normal and Royal Mail are still taking care of shipping orders out to our customers. There may be a delay in the delivery times shown as Royal Mail are increasingly busy since high street stores have closed. The Royal Mail Special Delivery service is not currently guaranteed before 1pm, this has been relaxed since the outbreak, but Royal Mail will do their absolute best to ensure items posted using this service are delivered before 9pm the next working day.
International delivery are taking significantly longer to arrive due to delays at borders and the cumulative effect of staffing issues within multiple delivery service providers across the two countries in question. We thank you for you patience in allowing extra time for international orders to reach you.
Thank you all for your support, it really does mean a lot to us in these difficult times. Feel free to get in touch if you have any specific delivery queries or any other questions that we can help with. Stay safe Shoe-fans! x
All orders are dispatched from the United Kingdom.
|UK Standard Delivery||Free||Usually arrives within 3 working days (excluding bank holidays).|
|UK Premium Delivery||£5.99||Usually arrives within 1-2 working days (excluding bank holidays).|
|UK Next Day Delivery||£9.99||Guaranteed to arrive the next working day, for orders placed before 4:30pm Monday-Thursday |
(excluding bank holidays). Orders placed after 4:30pm Friday will arrive on the following Tuesday.
UK Delivery Information
We dispatch all orders as soon as we possibly can, we mainly use Royal Mail, but we occasionally use other couriers too.
Your order will be dispatched on the same day or next working day after the order was placed and we aim to dispatch orders received before 4:30pm on the same working day. Orders received after 4:30pm on Friday will be dispatched the following Monday. Working days are Monday to Friday (except Bank Holidays).
Please note delivery times shown are not a guaranteed time frame and some items may take longer to arrive.
For the UK Next Day Delivery service shown above we use Royal Mail Special Delivery which is guaranteed to arrive the next day before 1pm for orders placed on Monday-Friday. Any orders placed after 4:30pm Friday and over the weekend with UK Next Day Delivery will therefore arrive on the following Tuesday.
Your order will require a signature on delivery. If you are not available to sign for your parcel then the courier will leave a card to explain how to arrange a collection or re-delivery. If you know that you will not be available during normal delivery hours then please provide an alternative delivery address when you place your order to prevent delays.
|European Countries||£15.99||Usually arrives within 5 working days|
|Australia, Canada, New Zealand||£25.99||Usually arrives within 10 working days|
Please note that additional customs charges may apply for delivery to various countries. The person receiving the parcel is liable to pay for any charges relating to extra customs or taxation fees that are applied to the parcel at the time of arriving in the destination country. If you are unsure whether your country may apply any such charges, please make enquiries before placing an order, we are unfortunately not able to advise on what any possible fees may be as this varies widely between countries. We will not be liable to pay any additional custom fee or taxation fees relating to any orders placed with us so please make sure you are aware of any possible fees at the time of purchase.